Qn: Self-Service Password Reset shows user name is invalid.

• Login ID does not exists.
• User is DISABLED.
• User email had not been updated.

Qn: You did not receive email confirmation after submitting your Username.

• Please check your spam/ junk mail folder
• You can check with your local IT if the email is blocked.
• Do try again and re-submit your request.

Qn: You did not receive the email notification that contains the new password.

• Please check your spam/ junk mail folder
• You can check with your local IT if the email is blocked.
• You can click on the URL to re-confirm your request.

Qn: Your password reset request has expired.

• You can re-submit your request.

Qn: You are unable to change your password.

• Please check if your new password contains at least 1 UPPERCASE and 1 number.

Qn: You are unable to login with new password.

• Please wait for a few minutes and retry the login.
• Please check if you have entered the new password correctly with 8 characters and no spaces at the end.
• If login continues to fail, you can re-submit your request.